Help

Aisle Intelligence Support

Find answers to common questions about receipt scanning, reminders, backups, privacy, and store profiles.

Receipt scanning and import

• Camera unavailable: open iOS Settings, find Aisle Intelligence, and allow Camera access. Camera scanning requires a physical iPhone.
• Text recognition needs correction: improve lighting, flatten the receipt, keep the full total in frame, and review every detected field before saving.
• Import failed: try a clear PNG or JPEG image, or the first page of a standard PDF. Manual entry remains available.

Reminders

Aisle Intelligence uses local notifications. Check both Accounts > Reminders in the app and Settings > Notifications > Aisle Intelligence in iOS. Reward reminders require a future expiration date in the store profile.

Export, restore, and deletion

• Open Receipt to Spreadsheet from Overview to scan or import, review, and share itemized CSV. Recognition can make mistakes, so confirm every field before saving.
• CSV is intended for spreadsheet analysis and cannot restore the app. Existing columns remain at the front of the file; quantity and unit-price fields are populated when recognized.
• Use receipt_total_once and saved_once for receipt-level spreadsheet sums. Those values appear only on the first item row for each receipt and avoid double-counting multi-item trips.
• JSON is the complete Aisle Intelligence backup format and can include receipt images.
• Restoring JSON replaces the current local Aisle Intelligence data after confirmation.
• Accounts > Delete all data permanently removes Aisle Intelligence data and scheduled reminders from that device.

Ways to Save

• Paused: the catalog or outbound links can be disabled while offers are reviewed. Other app features continue to work.
• No offers: the generic U.S. catalog has no current eligible listings; pull to refresh later.
• Offline: connect to the internet and use Try Again. Grocery records remain available offline.
• Paid relationships: sponsored placements and commission links are labeled separately on every offer card. Partner terms and availability control.
• Report an offer: use Report offer on its card. Your email app opens with the public offer ID, and nothing is sent unless you choose Send.

Ways to Save is not personalized from receipts, purchase history, budgets, loyalty records, store profiles, location, an advertising ID, or an app-generated user or device ID. Ordinary connection data is still processed when the app loads the catalog and when you choose to open a provider’s website. Read the Privacy Policy for details.

Retailer accounts

Store profiles are manual loyalty records. Aisle Intelligence does not sign in to retailers, store retailer passwords, or automatically download retailer purchase history.

Before requesting help

Note your iOS version, iPhone model, Aisle Intelligence version, what you expected, and the steps that produced the issue. Never share retailer passwords, payment details, raw receipts, loyalty IDs, or a full backup in a public review.

Contact support

If the guidance above does not resolve the issue, email support@aisleintelligence.app. Please do not attach raw receipts, loyalty IDs, payment details, retailer passwords, or a full backup unless support explicitly requests a specific redacted file.